Refund Policy

Course Refund Policy

Refund Policy for Korean Language Online Course

We want our students to have the best learning experience. If you're not satisfied or if a billing issue arises, please review our refund guidelines below.

Refund Eligibility

We offer refunds under the following conditions:

  • First-Time Subscription Refund (7-Day Money-Back Guarantee)
    • New users can request a full refund within 7 days of their first payment.
    • Applies only to first-time subscribers.
    • Refund request must be sent via our official email or support form.
  • Duplicate or Accidental Payment
    • If you were charged twice or made an accidental payment, contact us within 5 days.
    • We will verify the transaction and process a refund accordingly.
  • Technical Issues
    • If you are unable to access the course due to technical problems caused by our system, and the issue persists for more than 48 hours, you may request a partial or full refund.

Non-Refundable Scenarios

Refunds will not be issued under the following conditions:

    • You forgot to cancel your subscription before the next billing cycle.
    • You have used more than 30% of the course materials (tracked through our platform).
    • Requests made after 7 days of billing (except for technical or duplicate charge cases).
    • Refund requests for previous months or charges beyond our 5-day window.

Cancellation Policy

    • You can cancel your subscription anytime through your account settings.
    • Cancellation prevents future payments but does not refund past charges unless they meet the criteria above.

Refund Processing Time

    • Approved refunds will be processed within 7–10 business days.
    • The amount will be returned to the original payment method.

How to Request a Refund

To request a refund, email us at [your email] or use the support form on our website with:

    • Your full name
    • Email address used for signup
    • Date of payment
    • Reason for refund request